
T-Shirt
(Difference)
T-Shirt based sizing provided to the customer based on their FUE requirement. (Refer previous section for t-shirts sizes available as on date from SAP)
Target sizing
(Difference)
- Number of FUE
- T-shirt that is mapped against the FUE
- Additional memory extensions if subscribed
- Additional non-production tier if subscribed
Available under
(Difference)
- SAP S/4HANA Private edition
- SAP ERP on HANA , Private edition
- SAP S/4HANA Private edition, tailored
- SAP ERP on HANA , Private edition, tailored
FUE(Full user equivalent)
(Similar)
- 1 FUE = 0.50 SAP S/4HANA Cloud, Developer Access;
- 1 FUE = 1 SAP S/4HANA Cloud for advanced use
- 1 FUE = 5 SAP S/4HANA Cloud for core use;
- 1 FUE = 30 SAP S/4HANA Cloud for self-service use.
- 1 FUE = 0.50 SAP S/4HANA Cloud, Developer Access;
- 1 FUE = 1 SAP S/4HANA Cloud for advanced use
- 1 FUE = 5 SAP S/4HANA Cloud for core use;
- 1 FUE = 30 SAP S/4HANA Cloud for self-service use.
HANA Runtime
(Difference)
“SAP HANA, runtime is a runtime database included in certain SAP S/4HANA Cloud, private edition packages (“HANA Runtime”). All SAP S/4HANA Cloud, private edition packages inclusive of HANA Runtime are subject to the following terms. HANA Runtime and the additional Cloud Service Software components included in HANA Runtime may only be used in conjunction with Customer’s use of SAP S/4HANA Cloud, private edition packages.
HANA Runtime includes the limited use of the following additional Cloud Service Software components:
a. SAP HANA Platform;
b. SAP HANA Data Warehousing Foundation (limited solely to Data Distribution Optimizer and Data Lifecycle Manager components);
c. SAP HANA Rules Framework;
d.SAP HANA, data privacy option;
e. SAP HANA, predictive option;
f. SAP HANA, spatial and graph option;
g. SAP HANA, search and text option;
h. SAP HANA, Smart Data Quality (“SDQ”);
i. SAP Smart Data Integration (“SDI”);
j. SAP HANA, native storage extension”
“SAP HANA, runtime is a runtime database licensed for use with certain SAP S/4HANA Cloud, private edition, tailored option packages (“HANA Runtime”). All SAP S/4HANA Cloud, private edition, tailored option packages licensed with HANA Runtime are subject to the following terms. HANA Runtime and the additional Subscription Software components included in HANA Runtime may only be used in conjunction with Customer’s use of SAP S/4HANA Cloud, private edition, tailored option packages.
HANA Runtime includes the limited use of the following additional Subscription Software components:
a SAP HANA Platform;
b.SAP ASE and MaxDB databases;
c.SAP HANA Data Warehousing Foundation (limited solely to Data Distribution Optimizer and Data Lifecycle Manager components);
d. SAP Near-line storage for SAP BW NetWeaver Cloud and SAP BW/4HANA Cloud; SAP HANA Rules Framework;
e. SAP HANA, data privacy option;
f. SAP HANA, predictive option;
g. SAP HANA, spatial and graph option;
h.SAP HANA, search and text option;
i.SAP HANA, Smart Data Quality (“SDQ”);
j.SAP Smart Data Integration (“SDI”);
k.SAP HANA, native storage extension.”
Databases available for usage
(Difference)
HANA(ERP, S/4 etc) .
Other than the usage of ASE on SLT, there is no specific information dictated as to which S/4 HANA-connected environment can be hosted on which specific database such as HANA or ASE or MaxDB (unlike the Standard option.)
Hence it might be fair for me to assume that based on the customer requirement, non-S/4HANA environments and non-ERP environments can also be hosted on ASE(SOLMAN, SLT, Netweaver Java) or MaxDB on case by case basis
Partner’s role with target infrastructure sizing
(Difference)
As SAP already have t-shirt-based infra mapping as dictated in the SDG and also have provided memory extensions etc, I assume that the partner role is restricted to validating the BOM provided by SAP against the customer’s minimum requirement.
SAP using their standard VM mapping that is preconfigured, will bundle this component along with the other components(FUE, SAP license, Network, SLA etc) involved in the RISE construct to arrive at the subscription pricing
As there is no standard t-shirt based mapping provided in the SDG of tailored option , I assume that the partner will have to understand the customer infra requirement and can also provide VM mapping to SAP.
SAP will then work with the chosen CSP (AWS/GCP/Azure/SAP etc) and will arrive at the target infrastructure sizing . SAP will bundle this infra component along with the other components(FUE, SAP license, Network, SLA etc) involved in the RISE construct to arrive at the subscription pricing
Subscription components
(Difference)
RISE with S/4HANA Cloud, private edition, Standard option includes use rights to the following software components and the subscription cost paid by the customer is inclusive of infrastructure required to host these services.
There is a standard mapping for these components against the infrastructure size that will be allocated.
(*2x8GB for production and 1x8GB for non-production.
**2×16 for production and 1x16GB for non-production.
***1x8GB for production and non-production)
- SAP Cloud Connector (installed on separate servers*).
- SAP Web Dispatcher (installed on separate servers*).
- SAP Fiori embedded (installed on the S/4HANA Cloud System only).
- SAP Data Provisioning Agent (installed on separate servers**, available on customer request).
- SAP Analytics Cloud Agent (installed on separate servers***, available on customer request).
- SAP Data Services Agent (installed on separate servers**, available on customer request).
Customer is required to obtain a subscription to the associated SAP Cloud Service in case of e) and f) above separately to use the integration agent provided with the Cloud Service.
RISE with S/4HANA Cloud, private edition, tailored option includes use rights to the following software components. But the infrastructure required to operate below must be licensed separately
- SAP Cloud Connector (installed on separate servers, 2x8GB for production and 1x8GB for non-production, available on customer request
- SAP Data Services Agent (installed on separate servers, 2x8GB for production and 1x8GB for non-production, available on customer request)*
- SAP Web Dispatcher (installed on separate servers, 2x8GB for production and 1x8GB for non-production).
- SAP Fiori embedded (installed on the S/4HANA Cloud System only).
- SAP Data Provisioning Agent (installed on separate servers, 2x16GB for production and 1x16GB for nonproduction, available on customer request).
- SAP Analytics Cloud Agent (installed on separate servers, 1x8GB for production and 1x8GB for non-production, available on customer request)*
*Customer is required to obtain a subscription to the associated SAP cloud service separately to use the integration agent provided with RISE with SAP S/4HANA Cloud, private edition, tailored option.
SLA
(Similar)
“99.5% System Availability Percentage for PRD unless a higher System Availability Percentage is identified in
the Supplement or Order Form;95.0% System Availability Percentage for NON-PRD unless a higher System Availability Percentage is
identified in the Order Form; and99.5% System Availability Percentage for Server Provisioning”
As per SDG of the Standard option, RISE with SAP S/4HANA Cloud, private edition, base option will not provide 99.9% HA SLA unless a dedicated line item for the HA is included in the BOM.
“RISE with SAP S/4HANA Cloud, private edition, base option is not eligible for the SAP RISE 99.9% SLA.”
“99.5% System Availability Percentage for PRD unless a higher System Availability Percentage is identified in
the Supplement or Order Form;95.0% System Availability Percentage for NON-PRD unless a higher System Availability Percentage is
identified in the Order Form; and99.5% System Availability Percentage for Server Provisioning”
Infrastructure level SKU
(Difference)
- SAP S/4HANA CLOUD, ADDITIONAL PRODUCTIVE TIER, PRIVATE EDITION(T-shirt mapping XXS/XS è256 GB ; S è512 GB ; M =>1024 GB; L =>2048 GB ; XL =>3072 GB ; XXL =>6144 GB ; 4XL=> 12288 GB)
- SAP CLOUD, MEMORY EXTENSION FOR PRODUCTIVE TIERS, PRIVATE EDITION with block unit as 256 GB
- SAP S/4HANA CLOUD, SYSTEM EXTENSION, PRIVATE EDITION
- SAP APP SERVER LINUX CLOUD, PRIVATE EDITION(As per SDG Up to 128 GB of Memory, in sizes of 32GB, 64GB or 128 GB. 26.3. SAP APP SERVER LINUX CLOUD, PRIVATE EDITION is access to one additional Application Server(s). Application Server size is based on the respective system landscape usage tiers where it is added. Additional Application Server(s) can be applied to all private edition solutions where Application Server(s) are parts of the package and where is a need for Application Server(s) beyond the limited number in the packages.)
- SAP S/4HANA CLOUD, ADDITIONAL (NON-PRODUCTIVE) TIER, PRIVATE EDITION
and so on
Disaster Recovery
(Different)
As per SDG of Standard option, the base subscription does not include DR unless the SKU SAP S/4HANA CLOUD, DISASTER RECOVERY, PRIVATE EDITION is added to the customer BOM
SKUs available
SKU SAP S/4HANA CLOUD, DISASTER RECOVERY, PRIVATE EDITION
SAP S/4HANA CLOUD, 4 HOUR RECOVERY TIME OBJECTIVE, PRIVATE EDITION
As per DR service document https://assets.cdn.sap.com/agreements/product-policy/hec/service-description/disaster-recovery-services-and-customer-invoked-failover-services-for-private-cloud-edition-services-and-tailored-option-service-description-english-v7-2023.pdf
“If Customer has purchased the optional Disaster Recovery services for RISE with S/4HANA Cloud, private edition
or SAP ERP, private cloud edition, the1.RTO is 12 hours and RPO is 30 minutes for Long Distance DR,
2.RTO is 12 hours and the RPO is 0 minutes for Short Distance DR.
For Google Cloud and Microsoft Azure, Short
Distance DR is only available in selected regions and for Amazon Web Services, Short Distance DR is available in SAP enabled regions. If Customer has purchased the optional SAP S/4HANA Cloud, 4 hour recovery time
objective, private edition or SAP ERP, 4 hour recovery time objective, private cloud edition the RTO is 4 hours
(instead of 12 hours) and the RPO remains unchanged as indicated in this section”
I am not able to see any specific line item in SDG of tailored for this.
As per DR service document https://assets.cdn.sap.com/agreements/product-policy/hec/service-description/disaster-recovery-services-and-customer-invoked-failover-services-for-private-cloud-edition-services-and-tailored-option-service-description-english-v7-2023.pdf
Adobe services
(Different)
“Below conditions for adobe services is valid with Standard option and the subscription cost is inclusive of infrastructure required to host this as a part of standard cost which has a fixed sizing tagged to it.
Forms as a Service by Adobe. Customer may make up to 2,000,000 Forms Requests per year in Forms as a Service by Adobe for no additional fee. A single Form Request is counted for each document with up to 5 pages created using this Cloud Feature. The number of Form Requests for a document created with more than 5 pages is calculated by dividing the total pages of the document by 5. If the result of the calculation is not a whole number, the remainder shall be counted as a single Form Request. Form Requests for which a number of pages cannot be determined “
“Below conditions for adobe services is valid with tailored option. However the required infrastructure must be priced separately
Forms as a Service by Adobe. Customer may make up to 2,000,000 Forms Requests per year in Forms as a Service by Adobe for no additional fee. A single Form Request is counted for each document with up to five (5) pages created using this Cloud Feature. The number of Form Requests for a document created with more than five (5) pages is calculated by dividing the total pages of the document by five (5). If the result of the calculation is not a whole number, the remainder shall be counted as a single Form Request. Form Requests for which a number of pages cannot be determined”
Standalone Fiori hub requirement (Not embedded which is part of Standard option)
(Different)
As per SDG of the Standard option, the below SKUs are available:
1.SAP FIORI HUB ON ASE , PRIVATE EDITION
2.SAP FIORI HUB ON HANA CLOUD, PRIVATE EDITION
(
)
3.SAP FIORI HUB ON ASE CLOUD, ADDITIONAL PRODUCTIVE TIER, PRIVATE EDITION
4.SAP FIORI HUB ON ASE CLOUD, ADDITIONAL NON-PRODUCTIVE TIER, PRIVATE EDITION
5.SAP FIORI HUB FOR HANA, ADDITIONAL PRODUCTIVE TIER, PRIVATE EDITION
6.SAP FIORI HUB FOR HANA, ADDITIONAL NON-PRODUCTIVE TIER, PRIVATE EDITION
As I am unable to see entries like in Standard edition , I assume that the Fiori will be provisioned based on the customer requirement on either HANA or ASE DB.
Also I am unable to see any t-shirt mapping like the Standard option and hence its size will be custom made based on customer requirements.
Backup
(Different)
As I am unable to see entries like Standard edition in SDG of Tailored, I assume that the Backup requirement will be tailored according to the customer’s requirement.
SAP S/4HANA CLOUD, ENTERPRISE MANAGEMENT CUSTOMER EVALUATION SYSTEM, PRIVATE EDITION
(Different)
As per SDG of Standard option:
“S/4HANA Cloud, customer evaluation system, private edition includes non-productive usage only of RISE with SAP S/4HANA Cloud, private edition (formerly, Enterprise Management) and certain SAP S/4HANA Cloud, private edition Add-ons as determined by SAP and listed in this Service Description Guide. Release upgrades and SPS/FPS upgrades are not included in this service. 28.7.2. S/4HANA Cloud, customer evaluation system, private edition includes:
a. SAP Cloud Connector (installed on a separate server, available on customer request),
b. SAP Data Services Agent (installed on a separate server, available on customer request),
c. SAP Web Dispatcher (installed on a separate server)
d. SAP Fiori embedded (installed on the S/4HANA Cloud System only).e. SAP Analytics Cloud Agent (installed on a separate server, available on customer request).
Customer is required to obtain a subscription to the associated SAP cloud service under b) and e) separately to use the integration agent provided with SAP S/4HANA Cloud, customer evaluation system, private edition. This package may only be used for non-production, evaluation purposes.”
SOLMAN
(Different)
1.SAP SOLUTION MANAGER, PRIVATE EDITION, FULL VERSION
2.SAP SOLUTION MANAGER, PRIVATE EDITION, PROJECT DOCUMENTATION VERSION
As per SDG of Tailored option, I am able to see below SKU .
FOCUSED RUN FOR SAP SOLUTION MANAGER, PERPETUAL OPTION PRIVATE EDITION, TAILORED
OPTION
However, SOLMAN can also be provisioned based on customer need either on HANA or ASE as per HANA Runtime description in the SDG.
VM sizes available as per hosting partner
(Different)
“The following system sizes are delivered by the listed hosting provider, including SAP, and apply automatically instead of values set out in tables in the SDG:
For SAP BW/4HANA Cloud, private edition and SAP BW NetWeaver Cloud, private edition, the following system sizes are delivered by the listed hosting provider:
* System size is eligible for increase to 3,844 GiB for workload-based sizing only, as further described in the Certified and Supported SAP HANA Hardware Directory”
Roles and Responsibilities that are different between Standard and Tailored option
(Different)
Some of the line items that are tagged as not offered are not valid for the Standard option and have been included in the Tailored option.
Migration scope in Standard option fall under CAS services and can either be performed by Customer chosen CAS partner or by SAP if SAP themselves are the CAS partner
CAS(Cloud Application Services)
As per R&R document of the Tailored option https://assets.cdn.sap.com/agreements/product-policy/hec/roles-responsibilities/rise-with-sap-s4hana-cloud-private-edition-and-sap-erp-tailored-option-roles-and-responsibilities-english-v7-2023.pdf
Below are the line items that are additionally valid in case of the Tailored option.
NOTE: In the tailored option, I am observing a line item that I have highlighted in yellow above. This indicates that heterogeneous migration is part of SAP-provided Standard services.I assume that any migration within RISE with SAP which is of heterogenous nature will be under SAP’s scope.
I also assume that it will be fair to assume that the migration from on-premise to RISE will still be under partner’s or CAS provider’s scope
SAP LANDSCAPE TRANSFORMATION REPLICATION SERVER
(Difference)
SAP LANDSCAPE TRANSFORMATION REPLICATION SERVER, EMBEDDED EDITION FOR SAP S/4HANA
CLOUD, PRIVATE EDITION
SAP LANDSCAPE TRANSFORMATION REPLICATION SERVER, PRIVATE CLOUD EDITION
SAP LANDSCAPE TRANSFORMATION REPLICATION SERVER, ADDITIONAL NON-PRODUCTIVE,
PRIVATE EDITION
(Please refer the SDG for available standard sizes and block units)
As per the SDG of the Tailored option, the SKU available for SLT are as below
SAP LANDSCAPE TRANSFORMATION REPLICATION SERVER, PRIVATE EDITION, TAILORED OPTION on ASE DB
SAP GRC
(Different)
Available in block size of 100 with usage metric as Resources
As per the SDG of the Tailored option, the SKU available for SAP GRC are as below:
SAP S/4HANA CLOUD FOR ACCESS CONTROL, PRIVATE EDITION, TAILORED OPTION
(Available in block size of 100 with usage metric as Resources. No T-shirt mapping as the system will be custom-made)
Analytics
(Different)
As per the SDG of Standard option, the SKU available for Analytics are as below:
SAP BUSINESSOBJECTS ENTERPRISE CLOUD, PRIVATE EDITION (USER)
SAP BUSINESSOBJECTS ENTERPRISE CLOUD, PRIVATE EDITION (CS)
SAP BUSINESSOBJECTS BUSINESS INTELLIGENCE, PRIVATE CLOUD EDITION, STANDARD USER
SAP BUSINESSOBJECTS BUSINESS INTELLIGENCE, PRIVATE CLOUD EDITION, CONNECTION
SAP BUSINESSOBJECTS ENTERPRISE CLOUD, ADDITIONAL NON-PRODUCTIVE, PRIVATE EDITION
SAP APP SERVER WINDOWS CLOUD, PRIVATE EDITION
SAP BUSINESS PLANNING AND CONSOLIDATION STANDARD EDITION FOR SAP BW/4HANA CLOUD, PRIVATE EDITION
SAP BUSINESS PLANNING AND CONSOLIDATION STANDARD EDITION FOR SAP BW/4HANA CLOUD (PLANNING ONLY), PRIVATE EDITION
SAP BUSINESS PLANNING AND CONSOLIDATION PROFESSIONAL EDITION FOR SAP BW/4HANA CLOUD, PRIVATE EDITION
SAP BUSINESS PLANNING AND CONSOLIDATION PROFESSIONAL EDITION FOR SAP BW/4HANA CLOUD (PLANNING ONLY), PRIVATE EDITION
SAP BW/4HANA CLOUD, BASE PACKAGE, PRIVATE EDITION
SAP BW/4HANA CLOUD, ADDITIONAL NON-PRODUCTIVE, BASE PACKAGE, PRIVATE EDITION
SAP BW NETWEAVER CLOUD, BASE PACKAGE, PRIVATE EDITION
SAP BW NETWEAVER CLOUD, ADDITIONAL NON-PRODUCTIVE, BASE PACKAGE, PRIVATE EDITION
SAP BI JAVA SERVER CLOUD, PRIVATE EDITION
SAP BI JAVA SERVER CLOUD, ADDITIONAL NON-PRODUCTIVE, PRIVATE EDITION
SAP PROFITABILITY AND PERFORMANCE MANAGEMENT CLOUD, PRIVATE EDITION
As per the SDG of the Tailored option, the SKU available for Analytics are as below:
SAP BUSINESSOBJECTS ENTERPRISE CLOUD, PRIVATE EDITION, TAILORED OPTION (USER)
SAP BUSINESSOBJECTS ENTERPRISE CLOUD, PRIVATE EDITION, TAILORED OPTION (CS)
SAP BUSINESSOBJECTS BUSINESS INTELLIGENCE, PRIVATE CLOUD EDITION, TAILORED OPTION, STANDARD USER
SAP BUSINESSOBJECTS BUSINESS INTELLIGENCE, PRIVATE CLOUD EDITION, TAILORED OPTION, CONNECTION
SAP BW/4HANA CLOUD, BASE PACKAGE, PRIVATE EDITION, TAILORED OPTION
SAP BUSINESS PLANNING AND CONSOLIDATION STANDARD EDITION FOR SAP BW/4HANA CLOUD, PRIVATE EDITION, TAILORED OPTION
SAP BUSINESS PLANNING AND CONSOLIDATION STANDARD EDITION FOR SAP BW/4HANA CLOUD (PLANNING ONLY), PRIVATE EDITION, TAILORED OPTION
SAP BUSINESS PLANNING AND CONSOLIDATION STANDARD EDITION FOR SAP BW/4HANA CLOUD (PLANNING ONLY), PRIVATE EDITION, TAILORED OPTION
SAP BUSINESS PLANNING AND CONSOLIDATION PROFESSIONAL EDITION FOR SAP BW/4HANA CLOUD, PRIVATE EDITION, TAILORED OPTION
SAP BUSINESS PLANNING AND CONSOLIDATION PROFESSIONAL EDITION FOR SAP BW/4HANA CLOUD (PLANNING ONLY), PRIVATE EDITION, TAILORED OPTION
SAP BW/4HANA CLOUD, PRIVATE EDITION, TAILORED OPTION
SAP BW NETWEAVER CLOUD, PRIVATE EDITION, TAILORED OPTION
SAP PROFITABILITY AND PERFORMANCE MANAGEMENT CLOUD, PRIVATE EDITION, TAILORED OPTION
Middleware
Available SKUs under the Standard option as per SDG:
SAP LANDSCAPE TRANSFORMATION REPLICATION SERVER, PRIVATE CLOUD EDITION(On ASE)
SAP LANDSCAPE TRANSFORMATION REPLICATION SERVER, ADDITIONAL NON-PRODUCTIVE, PRIVATE EDITION
SAP Process Orchestration Cloud, private edition(Blocked SKU)
Available SKUs under the Tailored option as per SDG:
SAP APPLICATION INTERFACE FRAMEWORK, PRIVATE EDITION, TAILORED OPTION
SAP LANDSCAPE TRANSFORMATION REPLICATION SERVER, PRIVATE EDITION, TAILORED OPTION on ASE
SAP PROCESS ORCHESTRATION PRIVATE EDITION, TAILORED OPTION
SAP NETWEAVER FOUNDATION FOR THIRD PARTY APPLICATIONS, CORE BASED PRIVATE EDITION, TAILORED OPTION
SAP NETWEAVER FOUNDATION FOR THIRD PARTY APPLICATIONS, USER BASED PRIVATE EDITION, TAILORED OPTION
SAP NETWEAVER OPENHUB PRIVATE EDITION, TAILORED OPTION
SAP INTERACTIVE FORMS BY ADOBE PRIVATE EDITION, TAILORED OPTION
SAP INTELLIGENT BUSINESS OPERATIONS BUNDLE PRIVATE EDITION, TAILORED OPTION
FOCUSED RUN FOR SAP SOLUTION MANAGER, PERPETUAL OPTION PRIVATE EDITION, TAILORED OPTION
SAP OPENHUB FOR S/4 HANA PRIVATE EDITION, TAILORED OPTION
System identifier as per Supplement document
For Private Cloud Edition Services, each System is identified by the system tier type as set forth in the Service Description Guide of the Supplement
For Tailored Option Services, each System is identified by the Tier No. column in the System Setup Table in the order form
“Subscription Software”
(Software provided and hosted in the Computing Environment, as defined in the SLA, by SAP on a subscription basis.)
Subscription Software may only be accessed and used as part of the Tailored Option Services subscribed to by Customer. Except as set forth in Section 3.6 below, Customer is responsible for having the Subscription Software installed, including upgrades and new releases. In the event such installation requires changes to Customer’s Computing Environment as reflected in the “Systems Set-Up Table” in the Order Form, such changes will be agreed upon in a Change Request pursuant to the Change Request procedure.
Use of Subscription Software may occur by way of an interface delivered with or as a part of the Subscription Software, a Customer or third-party interface, or another intermediary system. Customer must hold the required licenses as stated in the Service Description Guide for any individuals that use the Subscription Software (directly or indirectly). Business Partners may use the Subscription Software only through screen access and solely in conjunction with Customer’s use and may not use it to run any of Business Partners’ business operations.
Customer has the right to develop and use Modifications and/or SAP-provided Add-Ons, Customer ABAP Add-Ons and Additional Add-ons with SAP’s Subscription Software in furtherance of its permitted use of the Cloud Service under this Agreement.
SAP ADAPTIVE SERVER PLATFORM PRIVATE EDITION, TAILORED OPTION
(The total number of Cores licensed represents the maximum total cumulative Cores on which all of the Subscription Software included in SAP Adaptive Server Platform (“ASP”) may be installed and used. SAP ASP includes SAP Adaptive Server Enterprise (“SAP ASE”), SAP IQ, and SAP Replication Server.)
SAP ADAPTIVE SERVER PLATFORM, DATABASE ALWAYS-ON OPTION PRIVATE EDITION, TAILORED OPTION
SAP ADAPTIVE SERVER PLATFORM, WORKLOAD ANALYZER OPTION PRIVATE EDITION, TAILORED OPTION
SAP HANA, ACTIVE/ACTIVE READ-ENABLED OPTION PRIVATE EDITION, TAILORED OPTION
SAP HANA, ACTIVE/ACTIVE READ-ENABLED OPTION FOR HANA RUNTIME, PRIVATE EDITION, TAILORED OPTION
Available SKUs under the Standard option as per SDG:
SAP ADVANCED PLANNING AND OPTIMIZATION, PRIVATE CLOUD EDITION.
(The SAP Advanced Planning and Optimization, private cloud edition package includes: • SCM Server 3-tier landscape (PRD, QA, DEV) including HANA database and liveCache, • SCM Optimizer 2-tier landscape (productive, non-productive), • SAP Data Services Agent (installed on a separate server, available on customer request)*, • SAP Demand Planning (DP), • SAP Global Available-to-Promise (gATP), • SAP Production Planning and Detailed Scheduling (PP/DS), • SAP Supply Network Planning (SNP), • SAP Service Parts Planning )
SAP ADVANCED PLANNING AND OPTIMIZATION, PRIVATE CLOUD EDITION, ADDITIONAL PRODUCTIVE TIER
SAP ADVANCED PLANNING AND OPTIMIZATION, PRIVATE CLOUD EDITION, ADDITIONAL NONPRODUCTIVE TIER
Available SKUs under the Tailored option as per SDG:
SAP ADVANCED PLANNING AND OPTIMIZATION, PRIVATE EDITION, TAILORED OPTION
BACKUP AND COMPUTING ENVIRONMENT INCIDENT REACTION TIME
(Same)
As per Service level agreement for tailored option services:(Has information about both standard option and tailored option) https://assets.cdn.sap.com/agreements/product-use-and-support-terms/cls/en/service-level-agreement-for-private-cloud-edition-services-and-tailored-option-services-english-v7-2023.pdf
Below is the SAP environment IRT (Incident reaction time)
As per Service level agreement for tailored option services:(Has information about both standard option and tailored option) https://assets.cdn.sap.com/agreements/product-use-and-support-terms/cls/en/service-level-agreement-for-private-cloud-edition-services-and-tailored-option-services-english-v7-2023.pdf
Same as the Standard option:
Below is the SAP environment IRT (Incident reaction time)
Service requests
(Same)
As per Service level agreement for tailored option services:(Has information about both standard option and tailored option) https://assets.cdn.sap.com/agreements/product-use-and-support-terms/cls/en/service-level-agreement-for-private-cloud-edition-services-and-tailored-option-services-english-v7-2023.pdf
Below is the SLA for service request handling.
Same as the Standard option.
As per Service level agreement for tailored option services:(Has information about both standard option and tailored option) https://assets.cdn.sap.com/agreements/product-use-and-support-terms/cls/en/service-level-agreement-for-private-cloud-edition-services-and-tailored-option-services-english-v7-2023.pdf
Below is the SLA for service request handling.
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